Frequently Asked Questions
All orders are shipped via the Australia Post Parcel Post service.
Shipping rates are calcualted automatically at checkout based on the size and weight of your order.
Orders are shipped from Adelaide, South Australia – for detailed delivery time guidance by location see the AusPost website HERE.
We ship orders every business day. Orders placed before lunchtime will often ship on the same day, otherwise will generally go next day.
We accept either credit card payment via Visa or Mastercard or direct bank transfer.
For customers wishing to make payment via direct bank transfer, please select this option at checkout to see our banking details.
Traffic to this store is encrypted from your browser using a TLS ECDSA SHA-256 certificate.
We actively work to ensure that security and other software patches required to maintain the integrity of the sore are maintained.
We can not access, and do not store your personalk credit card details when you place an order. All credit card processing is undertaken by a secure, third party payments provider.
Yes, you will receive a valid Australian Tax Invoice upon completion of your order.
Please check the order confirmation page for the option to download this invoice.
If for any reason you can’t access or did not receive a valid Australian Tax Invoice upon purchasing, please double check your spam folder before reaching out for futher assistance.
Our preferred contact method is via email. Please submit the contact form at right with your query and we’ll provide a response as soon as possible.
If you have an existing order you can also reply directly via email to the order confirmation message. We do not publish our email address directly on the website to avoid spam messages.
